San Francisco Public Utilities Commission selects American Water
Resources Insurance Services for quality, affordability, and reliability
CAMDEN, N.J.--(BUSINESS WIRE)--Jan. 6, 2020--
American Water (NYSE: AWK), the nation’s largest publicly traded water
and wastewater utility company, announced today that its subsidiary, American
Water Resources, LLC dba American Water Resources Insurance Services
(AWRIS) in California, has been selected by the San Francisco Public
Utilities Commission (SFPUC) after a competitive bidding process to
offer optional water line and sewer line protection services to
homeowners across the City and County of San Francisco.
This arrangement provides over 100,000 eligible San Francisco
homeowners, served by the SFPUC, the opportunity to purchase optional
protection plans at low prices for the water line that runs from a
residential property to the connection with the water meter and sewer
line that runs from the residential property to the sewer main.
“Our priority is to ensure that the SFPUC’s water and sewer systems are
working properly to protect the public health and the environment,” said
Harlan Kelley, Jr., General Manager of the SFPUC. “We support programs
that help homeowners ensure their property's water and sewer lines that
connect their home to our system are in good condition.”
The competitive selection process was developed by the SFPUC to provide
homeowners with low monthly program fees, timely repairs, high-quality
service and no dollar limit on covered claims.
“San Francisco homeowners, from the Sunset to North Beach to Portola,
can face water and sewer service line problems, including normal wear
and tear, which are often not covered by standard homeowner’s
insurance,” said Eric Palm, President, American Water Resources. “These
problems can lead to significant, unplanned costs, which is why we are
proud to be working with the SFPUC to provide affordable service line
protection programs to homeowners that offer peace of mind and come with
top-of-the-line customer service.”
Beginning today, together, the SFPUC and AWRIS will educate San
Franciscans on the responsibilities homeowners have for the water and
sewer lines that connect their properties to the water and sewer
infrastructure. Program enrollees will receive 24-hour support via a
toll-free hotline, a three-year warranty on all covered repairs and no
service fees. The company already services nearly two million customer
contracts across the country.
“San Francisco is an economic and cultural hub, and we are excited by
this opportunity to not only expand our footprint in California, but
work in coordination with the San Francisco Public Utilities Commission
in protecting city homeowners from the headache of service line
repairs,” said American Water President and CEO Susan Story.
Details about the Water Line and Sewer Line Protection Program offered
by American Water Resources Insurance Services will be arriving in
eligible homeowners’ mailboxes the week of January 30. Information is
also available by calling 1-844-765-7262 or visiting AWRUSA.com/SanFrancisco.
About American Water Resources
American Water Resources, LLC (AWR), a market-based subsidiary of
American Water, conducts business in California as American Water
Resources Insurance Services. Optional protection programs are
administered by American Water Resources Insurance Services and provided
by Virginia Surety Company, Inc. Exclusions and limitations apply. See
Terms and Conditions for details.
AWR offers service line protection programs to homeowners in 43 states
and Washington, D.C., and currently services nearly 2 million contracts.
The company has been providing protection programs for more than 19
years. More than nine out of 10 customers are satisfied, and the company
holds an A+ rating from the Better Business Bureau. American Water
Resources also provides its Protection Programs to homeowners through
municipal partnerships with the New York City Department of
Environmental Protection, Philadelphia Energy Authority, Orlando
Utilities Commission, Nashville Metro Water Services and others. For
more information, visit the American Water Resources website at AWRUSA.com.
About the San Francisco Public Utilities Commission
San Francisco Public Utilities Commission provides retail drinking water
& wastewater services to the City of San Francisco, wholesale water to
three Bay Area counties, green hydroelectric & solar power to Hetch
Hetchy electricity customers, and power to the residents & businesses of
San Francisco through the CleanPowerSF program. The SFPUC is comprised
of three essential 24/7 service utilities: Water, Wastewater and Power.
These functions are supported by the Business Services, Infrastructure
and External Affairs bureaus. Headquartered at 525 Golden Gate Avenue in
San Francisco, the SFPUC has about 2,300 employees working in seven
counties with a combined annual operating budget of over $1billion.
SFPUC’s mission is to provide their customers with high quality,
efficient and reliable water, power, and sewer services in a manner that
is inclusive of environmental and community interests, and that sustains
the resources entrusted to its care.
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Source: American Water
Manager, Corporate Communications