CAMDEN, N.J.--(BUSINESS WIRE)--Mar. 13, 2019--
American Water has named Cheryl Norton president of New
Jersey American Water and senior vice president of its Eastern
Division effective March 25, 2019. Norton replaces Deborah Degillio, who
has been named chief customer officer of American Water. Kevin Kirwan
was recently named chief environmental officer for American Water.
“Environmental leadership is a core American Water value,” said Susan
Story, CEO of American Water. “New Jersey is a national leader in
addressing water quality, emerging contaminants, and sustainability of
water supply and infrastructure. We are very excited to partner with the
state, and all of our states, in ongoing efforts to develop innovative
solutions to water quality, supply and infrastructure issues.
“Cheryl has a 31-year career at the company, having held several
environmental leadership roles including running the company’s
nationally recognized central environmental testing lab in Illinois for
seven years. She has also served as president of both Missouri American
Water and Kentucky American Water, as well as vice president of
Operations for Illinois American Water.
“Deb’s experience and 20-year career make her the perfect person to lead
our efforts to deploy top- class customer service and customer
experiences through process and technology enhancements. Having served
as president of New Jersey American Water and of American Water
Enterprises (our market-based businesses), and with her deep financial
experience, Deb understands key customer touch points such as service
and billing, and knows how to optimize technology investments.
“And lastly, Kevin Kirwan’s 38 years of operations, engineering and
water quality experience in New Jersey, and his strong background in
developing and deploying practical technology to serve customers, make
him the perfect leader for this critical role for us.”
Norton has been president of Missouri American Water, the company’s
third largest state, serving 1.5 million people, since 2015, and prior
to that was president of Kentucky American Water serving approximately
half a million people. She was also vice president of Operations for
Illinois American Water, responsible for all aspects of providing
high-quality water and wastewater services to over 1.2 million people
throughout the state of Illinois.
From 2000 to 2007, Norton served as laboratory director for American
Water’s Central Laboratory in Belleville, Ill., which houses both water
quality testing and R&D efforts. Norton has been with American Water
since 1988, when she began her career as a research technician at the
American Water Central Laboratory conducting microbiological research
related to improved water treatment techniques.
Norton received a bachelor’s degree in biology and a master’s degree in
environmental studies from Southern Illinois University at Edwardsville.
Degillio has 20 years of broad financial and operations experience in
the water utility and energy sectors. Prior to leading New Jersey
American Water and the company’s Eastern Division, she served as
president of American Water Enterprises, the market-based products and
services division of American Water, where she oversaw American Water’s
three market-based business units. Prior to that, she was vice president
and treasurer for American Water, where she led the company’s long-term
and short-term financing activities, corporate planning and investment
analysis. She also served in finance functions in two different American
Water state subsidiaries, as well as in corporate finance planning and
Degillio has a Master of Business Administration degree from the Stephen
M. Ross School of Business at the University of Michigan and an
undergraduate degree in math/statistics and finance from the University
Kirwan has held a number of key operational positions ranging from water
production superintendent, regional operations manager, director of
maintenance services and senior director of Operations for coastal New
Jersey, to vice president of Operations for New Jersey American Water.
Most recently, he held the role of vice president of Operational
Excellence for American Water.
In his 34 years with the company, Kirwan has served as a leader and
member for many teams and projects, including leading the Hurricane
Sandy Barrier Island Restoration project, several technology initiatives
and Business Development teams.
Kirwan holds a bachelor’s degree from the State University of New York
and multiple environmental licenses in water treatment, water
distribution and industrial water treatment.
“We are excited to have Cheryl lead New Jersey and the Eastern
Division,” said American Water’s chief operating officer, Walter Lynch.
“With more than 30 years of experience in the water business, Cheryl is
deeply committed to our customers, employees and the communities we are
privileged to serve. We are also pleased to have Deb take on this role
at American Water as it is key in our commitment to put our customers at
the center of everything we plan and do.
“And Kevin will further enhance our environmental leadership role in not
only compliance and operations, but also in our environmental and water
quality research, development and deployment efforts,” added Lynch.
New Jersey American Water, a subsidiary of American Water (NYSE:
AWK), is the largest investor-owned water utility in the state,
providing high-quality and reliable water and/or wastewater services to
approximately 2.7 million people.
With a history dating back to 1886, American Water is the largest and
most geographically diverse U.S. publicly traded water and wastewater
utility company. The company employs more than 7,100 dedicated
professionals who provide regulated and market-based drinking water,
wastewater and other related services to an more than 14 million people
in 46 states and Ontario, Canada. American Water provides safe, clean,
affordable and reliable water services to our customers to make sure we
keep their lives flowing. For more information, visit amwater.com
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View source version on businesswire.com: https://www.businesswire.com/news/home/20190313005717/en/
Source: American Water
Senior Director, External
Denise Venuti Free
Director of Communications and External Affairs
Jersey American Water