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New Year's Icy Blast Reinforces Need to Guard Against Frozen Pipes, Says Pennsylvania American Water

HERSHEY, Pa.--(BUSINESS WIRE)-- With arctic weather locked in place across the Commonwealth, Pennsylvania American Water today urged homeowners to act now to prevent frozen and damaged household pipes.

"We are experiencing extreme cold temperatures and wind chills, which means customers should take immediate steps to protect vulnerable areas of their homes to avoid frozen pipes that can burst and result in costly damage," said Pennsylvania American Water Vice President of Operations Jimmy Sheridan.

Property owners are responsible for maintenance of the water service line from the curb to the house, as well as any in-home piping. Pennsylvania American Water encourages residents to take the following precautions to reduce the risk of freezing and bursting pipes:

What to do:

When temperatures are consistently at or below freezing:

If your pipes freeze:

For more helpful tips, visit Pennsylvania American Water's YouTube channel ( and check out the Thawing Frozen Pipes video at


Pennsylvania American Water also advises that sub-freezing temperatures can hasten aging water mains to break and cause unsafe driving conditions. If you see a leak, or your water service is disrupted, please contact the company's customer service center at 1-800-565-7292.

Pennsylvania American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water and/or wastewater services to approximately 2.3 million people. With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly-traded water and wastewater utility company. The company employs more than 6,800 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to an estimated 15 million people in 47 states and Ontario, Canada. More information can be found by visiting

Pennsylvania American Water
Terry Maenza
T: 610-670-7789 ext. 1009
M: 610-849-6484

Source: Pennsylvania American Water

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