American Water Advises Customers about Utility Bill Paying Scam
VOORHEES, N.J.--(BUSINESS WIRE)--
Water (NYSE: AWK), the nation's largest publicly traded water and
wastewater utility company, is advising customers about a nationwide
utility bill paying scam.
The scam, which has been reported in a number of states, claims that
President Barack Obama is providing credits or applying payments to
utility bills. Customers are asked to provide their social security
numbers to apply for the program. The scammers then give customers a
phony bank routing number. Customers are told to provide the routing
number to pay their utility bills or to receive a credit on their
utility bills. If the routing number is entered during an online
transaction, it may appear that the customer's bill has been paid (or
that credit has been applied), but no government funds are applied to
the customer's account, and the account balance remains due. According
to reports, the scammers are also emailing, texting and using social
media to reach customers.
American Water has recorded only one incidence of this scam, but the
company wants to provide this information to customers to help them
safeguard their personal information.
"We care about our customers and want to protect them from becoming
victims of identity theft," said Vice President of Customer Service Meg
Neafsey. "American Water customer service representatives do not ask
customers to tell them their social security number for any
transactions, nor do they ask for a customer's password. If anyone asks
for this information, do not provide it."
American Water is providing the following tips for customers to help
them avoid being scammed:
American Water does not ask customers to provide a social security
number. If someone asks for this information, do not provide it.
If you are called by American Water's Customer Service Center, the
company name will appear on the caller ID function of your telephone
if you have this service. If you have any doubt that you are speaking
with an American Water customer service representative, hang up and
call your state American Water's Customer Service number directly.
Most customers' meters are located outside, so a company employee
should typically not need to gain access to someone's home to read a
Service calls to check the quality of drinking water inside a
residence are done at the request of the customer, and scheduled in
advance by the customer. On rare occasions when this service is
initiated by the company, customers should call the Customer Service
Center to verify the service before allowing access to their home.
Water company employees will always have official identification with
them, and will likely be wearing clothing that bears the official
company logo or driving a vehicle with the company logo.
Company employees do not accept payment during service calls or visits
to homes or businesses to turn on or shut off service.
Customers should also know that American Water provides a program called
Help to Others, or H2O, for those who need assistance paying their water
bills. For information on this program, visit the Customer
Service page of American Water's website at www.amwater.com.
Founded in 1886, American Water is the largest publicly traded U.S.
water and wastewater utility company. With headquarters in Voorhees,
N.J., the company employs approximately 7,000 dedicated professionals
who provide drinking water, wastewater and other related services to an
estimated 15 million people in more than 30 states and parts of Canada.
More information can be found at www.amwater.com.
here to subscribe to Mobile Alerts for American Water.
Denise Venuti Free
Source: American Water
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