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American Water Expands Water & Sewer Line Protection Programs in Four States

Programs to be offered in communities in Georgia, Kansas, North Carolina, Texas

VOORHEES, N.J.--(BUSINESS WIRE)-- American Water Works Company, Inc. (NYSE: AWK), the largest publicly traded U.S. water and wastewater utility company, announced today the expansion of its Water and Sewer Line Protection Programs to homeowners in Georgia, Kansas, North Carolina and Texas communities.

Offered through American Water Resources, Inc. and American Water Resources of Texas, subsidiaries of American Water, the Water Line Protection and Sewer Line Protection Programs provide homeowners with comprehensive protection for water line and sewer line repairs that are not covered by homeowners' insurance or their water or sewer service provider.

"Many homeowners are unaware of their potential liabilities relating to repairs of the water and sewer lines they own on their property," said Sharon Cameron, president of American Water Resources. "We are pleased to offer these programs in additional communities to help protect homeowners from the high cost of those repairs. Additionally, homeowners don't have to go through the hassle of finding a qualified, trustworthy contractor. American Water Resources uses local, pre-qualified contractors for all claims."

The Water and Sewer Line Protection Programs provide homeowners with coverage for water and sewer line emergencies, including the dispatching of a qualified local contractor for repairs, basic site restoration and 24-7 customer service. Water Line Protection starts at $5 per month and covers up to $5,000 in repairs. Sewer Line Protection starts at $9 per month and covers up to $8,000 in repairs.

Residents in the communities where this service will be offered will receive information via mail. Additional information on the programs in Georgia, Kansas and North Carolina is available online at www.AWRUSA.com. Additional information on the programs in Texas is available online at www.AWRofTX.com.

Cameron added, "Through American Water Resources, Inc., American Water has been providing residential protection programs for over a decade to hundreds of thousands of homeowners, and has an A-plus rating from the Better Business Bureau. So homeowners can rest easy, knowing they are contracting with an experienced, reputable company that is also part of 125-year-old water services utility. "

American Water provides a broad spectrum of protection programs to residential water customers in 21 states, which covers leaks and breaks in water lines, as well as clogs or blockages in sewage lines running from the home to the street. The In-Home Plumbing Emergency Program covers sudden in-home related emergencies such as a clogged sink, an overflowing toilet, a leaking hot water heater valve or a leaking washing machine valve.

American Water Resources and American Water Resources of Texas can extend their service line protection programs to municipalities through municipal partnerships in the LineSaver® program. LineSaver is a solution for service line repairs that are neither the responsibility of a municipality's water department, nor covered by homeowners' insurance. At no cost to the municipality, the experts at American Water Resources will fully manage LineSaver, and will take care of all requirements for developing and implementing the program — from establishing a local contractor network and providing customer service, to educating the community about service line ownership and responsibility. LineSaver enables municipalities to participate in making a valuable service available in their communities without investment or staffing increases.

Founded in 1886, American Water is the largest publicly traded U.S. water and wastewater utility company. With headquarters in Voorhees, N.J., the company employs more than 7,000 dedicated professionals who provide drinking water, wastewater and other related services to approximately 15 million people in more than 30 states and parts of Canada. More information can be found at www.amwater.com.

American Water Works Company, Inc.
Denise Venuti Free
External Communications Manager
856-309-4690
denise.free@amwater.com

Source: American Water Works Company, Inc.

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