American Water Logo

Print Print page   Email Email page   PDF Download PDF
« Previous Release | Next Release »



Missouri American Water Issues Boil Water Order for Joplin Customers

Missouri American Water Issues Boil Water Order for Joplin Customers<br /><br />

Joplin, Mo. (May 23, 2011) Missouri American Water is asking Joplin District customers to boil their water due to loss of pressure throughout the system from damages caused by the tornado that hit the city of Joplin on Sunday, May 22, 2011.

Residents are under a boil water order until further notice. Missouri American Water teams are working to repair water main breaks caused by Sunday's storm. Due to low pressure in the system, customers are also being asked to conserve water until repairs can be made and pressure is restored to normal levels.

Water samples will be taken following completion of repairs and restoration of service in the areas affected by the tornado to determine if the water is safe for consumption.

Customers should bring their water to a rolling boil for three minutes before using it for drinking and cooking.  Customers are also advised to:

The boil water order will be in effect until water quality tests confirm water is safe for consumption.

In the event that customers cannot boil water due to power outages, bottled water may be used.  If bottled water is unavailable, the Centers for Disease Control and Prevention (CDC) recommend the following steps to make water safe for consumption:

If tap water is clear:

  1. Use bleach that does not have an added scent (like lemon).
  2. Add 1/8 teaspoon (8 drops or about 0.75 milliliters) of household liquid bleach to 1 gallon (16 cups) of water.
  3. Mix well and wait 30 minutes or more before drinking.

If tap water is cloudy:

  1. Use bleach that does not have an added scent (like lemon).
  2. Add 1/4 teaspoon (16 drops or about 1.5 milliliters) of household liquid bleach to 1 gallon (16 cups) of water.
  3. Mix well and wait 30 minutes or more before drinking.

Remember containers may need to be sanitized before using them to store safe water.

Missouri American Water
Missouri American Water, a wholly owned subsidiary of American Water (NYSE: AWK), is the largest publicly traded water utility in the state, providing high-quality and reliable water and/or wastewater services to approximately 1.5 million people.

Founded in 1886, American Water is the largest publicly traded U.S. water and wastewater utility company.  With headquarters in Voorhees, N.J., the company employs more than 7,000 dedicated professionals who provide drinking water, wastewater and other related services to approximately 15 million people in more than 30 states, as well as parts of Canada. More information can be found by visiting www.amwater.com.

In 2011, American Water is celebrating its 125th anniversary with a yearlong campaign to promote water efficiency and the importance of protecting water from source to tap. To learn more, visit www.amwater125.com.



Close window | Back to top