American Water Logo

Print Print page   Email Email page   PDF Download PDF
« Previous Release | Next Release »

American Water Launches Service Line Protection Programs In Virginia

Voorhees, NJ - February 13, 2007

American Water, the largest water services provider in North America, today announced the availability of its service line protection programs to homeowners in the state of Virginia. Offered through American Water Resources, a subsidiary of American Water, the full array of service line protection programs includes a Water Line Insurance Policy (WLIP) and Sewer Line Insurance Policy (SLIP), which will be offered in Virginia, as well as a recently introduced In-Home Plumbing Emergency Insurance Policy (IHIP).

"The addition of Virginia to the list of states where American Water's service line protection programs are offered is evidence of their increasing importance to today's homeowners," said Sharon Cameron, president of American Water Resources. "It gives me personal satisfaction that our customers have access to these programs and have a local point-of-contact to help them through emergencies related to water and sewer lines."

American Water Resources provides a broad spectrum of service line protection programs. The WLIP and SLIP are both designed to protect homeowners from the high cost of water and sewer line repairs related to unexpected emergencies that are not typically covered by homeowners' insurance. In Virginia, the program is available to residential customers in American Water's service area and covers leaks and breaks in water lines, as well as clogs or blockages in sewage lines running from the home to the street. The IHIP covers sudden in-home related emergencies such as a clogged sink, an overflowing toilet, a leaking hot water heater valve or a leaking washing machine valve.

In addition to residential customers, American Water also extends its service line protection programs to municipalities through its LineSaver(TM) program. LineSaver is a solution for service line repairs that are neither the responsibility of a municipality's water department, nor covered by homeowners' insurance. At no cost to the municipality, the experts at American Water Resources will fully manage LineSaver, and will take care of all requirements for developing and implementing the program - from establishing a local contractor network and providing customer service, to educating the community about service line ownership and responsibility.

In addition to Virginia, American Water currently offers its service line protection programs to residential customers in 12 states, including Arizona, Iowa, Indiana, Illinois, Kentucky, Missouri, New Jersey, New York, Ohio, Pennsylvania, Tennessee and West Virginia.

The recently introduced In-Home Plumbing Emergency Program is currently available to American Water customers in ten states: Arizona, Illinois, Indiana, Iowa, Missouri, New Jersey, New York, Ohio, Pennsylvania and Tennessee.

The service line protection programs are offered through American Water Resources, Inc., a subsidiary of American Water. With headquarters in Voorhees, NJ, American Water employs approximately 7,000 dedicated professionals who provide high-quality water, wastewater and other related services to about 17 million people in 29 states and Canada.

Kimberly Cooper

Close window | Back to top